For Patients

There is no doubt a visit to the hospital can be overwhelming or perhaps even anxious. We know that and we're here to help. Learn more about what to bring, where you will be staying, who will take care of you and even what you will eat. 

During Your Stay

Visiting hours Visiting hours are 7 a.m. to 9 p.m. Some departments, including maternity and our ICU have different hours. 

Parking All parking is free at MMH. Our Emergency Department has a reserved parking lot just for our emergent patients and visitors.

Patient Info Securely store and organize your and your family’s medical and health-related information online and have access to this critical information in the event of an emergency. 

Request Medical Records If you would like to request copies of your own medical records, you must submit your request in writing to the Medical Records Department

You may fax the completed form to 970-240-7761 or return it Montrose Memorial Hospital. 


Patient Rights

WHO DECIDES IF YOU CAN'T?It is your right to accept or refuse medical care. A Medical Power of Attorney can protect this right if you are unable to communicate your wishes. Please take the time to review this information.

Medical Power Of Attorney (MPOA)Every year two million people die in America. Approximately 70 percent of these people die after a decision is made to forgo life-sustaining treatment.

Medical Power of Attorney (MPOA) can help:
YOU protect your right to make medical choices that can affect your life.
YOUR FAMILY avoid the responsibility and stress of making difficult decisions.

PDF PODER MÉDICO

Children’s Rights

  • Child patients have the right to have a parent present at all times.
  • Child patients have the right to have all procedures clearly explained to you and your parents.
  • Child patients have the right to know who is caring for them.
  • Child patients have the right to be cared for safely, respectfully, and free from verbal or physical abuse.
  • Child patients parents have the right to request copies of their medical records.
  • Child patients have the right to have adequate control of their pain.

 

Patient Grievance

MMH has staff available to help understand the health care system and assist with any problems that may occur during the hospital visit. Any questions or complaints about any patient rights, the quality of care received, or issues of abuse or neglect or any other complaint may be given verbally or in writing. If you wish to communicate a complaint, the following may be done.

Tell any member of administration, the Nursing Supervisor or any other staff member that is present who can quickly address the complaint.

Write your complaint and send to any of the above. This would include by email or fax (the fax number for Administration is 970-252-2525).

With either a verbal or written complaint please provide as much information as possible concerning the complaint and the circumstances surrounding it. This will be needed for a thorough investigation.

You may contact the Colorado Department of Health and Environment (CDPHE) at any time even if you have not contacted the hospital with your complaint. CDPHE is located at 4300 Cherry Creek Drive S., Denver, Colorado 80222-1530 and their telephone number is 303-692-2000.  You may also contact the Joint Commission at 1-800-994-6610 with your concern.