We will respond to phone call, emails or complaint letters within 24 hours.

We will smile and greet everyone we encounter in the hall.

We will always ask patients if they need anything before we leave them.

We will be the last voice heard, in a phone conversation with the public.

We will always represent the hospital in a positive way.

We will always introduce ourselves to customers when caring for them.

We will not conduct personal business at our duty station. 

Our personal appearance should reflect our professionalism.

We will take ownership of issues brought to our attention by a customer and either

solve the problem or refer it to a more appropriate individual for handling.

We will never discuss private information in a public place

We will always deal with others in an honest, courteous and respectful manner.